Comments for Lost Art of Customer Service http://lostartofcustomerservice.com Tue, 06 Jan 2009 04:31:17 +0000 http://wordpress.org/?v=2.6.1 Comment on The Lost Art of Customer Service OR “Excuse me, but have you seen my soapbox?” by Christine http://lostartofcustomerservice.com/topic/why-did-i-start-this-site/#comment-29 Christine Thu, 06 Nov 2008 15:36:22 +0000 http://lostartofcustomerservice.wordpress.com/2008/08/04/why-did-i-start-this-site/#comment-29 Thanks for stopping by Tina! And thank you for the comment! I always like to hear feedback about my articles. I stopped by your site...lots of good info there! I will recommend your site to a few of my friends. Here is Tina's site if you want to take a look www.acne-product-review.com Thanks for stopping by Tina! And thank you for the comment! I always like to hear feedback about my articles. I stopped by your site…lots of good info there! I will recommend your site to a few of my friends. Here is Tina’s site if you want to take a look http://www.acne-product-review.com

]]> Comment on The Lost Art of Customer Service OR “Excuse me, but have you seen my soapbox?” by Tina Thompson http://lostartofcustomerservice.com/topic/why-did-i-start-this-site/#comment-28 Tina Thompson Thu, 06 Nov 2008 03:49:57 +0000 http://lostartofcustomerservice.wordpress.com/2008/08/04/why-did-i-start-this-site/#comment-28 Love your site, I will check back for more info like this. Love your site, I will check back for more info like this.

]]> Comment on Penn Station by Christine http://lostartofcustomerservice.com/topic/penn-station/#comment-25 Christine Wed, 29 Oct 2008 11:48:15 +0000 http://lostartofcustomerservice.com/?p=290#comment-25 Thank you! Hope you stop by again. Thank you! Hope you stop by again.

]]> Comment on Penn Station by Albany http://lostartofcustomerservice.com/topic/penn-station/#comment-24 Albany Wed, 29 Oct 2008 10:40:47 +0000 http://lostartofcustomerservice.com/?p=290#comment-24 Well written article. Well written article.

]]> Comment on A question to business owners everywhere……….. by Diana Miner http://lostartofcustomerservice.com/topic/a-question-to-business-owners-everywhere/#comment-20 Diana Miner Wed, 24 Sep 2008 19:07:53 +0000 http://lostartofcustomerservice.com/?p=270#comment-20 Ms. Martin, Kinetico Incorporated holds itself to the highest of standards. We have several strategies in place for finding how customers are measuring us, including Google Alerts. All Kinetico customers are invited to contact us with any concerns that they may have with any portion of our organization or product. 800.944.9283 or www.kinetico.com Kinetico Incorporated Diana Miner Manager - Consumer Relations Ms. Martin,

Kinetico Incorporated holds itself to the highest of standards. We have several strategies in place for finding how customers are measuring us, including Google Alerts.

All Kinetico customers are invited to contact us with any concerns that they may have with any portion of our organization or product. 800.944.9283 or http://www.kinetico.com

Kinetico Incorporated
Diana Miner
Manager - Consumer Relations

]]> Comment on A question to business owners everywhere……….. by Christine http://lostartofcustomerservice.com/topic/a-question-to-business-owners-everywhere/#comment-19 Christine Tue, 23 Sep 2008 01:19:15 +0000 http://lostartofcustomerservice.com/?p=270#comment-19 I admit to being a little confused. I do not know how Ms. Miner found out about my blog unless she was informed by the Kinetico that I emailed? maybe Ms. Miner would be kind enough to tell us how she found this blog? I have an appointment with Kinetico tomorrow to come to my house and..yet again, fix this system that we paid so much money for. I will be back here tomorrow to let you all know how that goes! Oh yes, Ms. Miner emailed me and said she is looking into my repair history with her company. Again, I will let you all know what transpires with that. <strong>I would like to point out,</strong> before this goes any further, that as I have said before and have a DISCLAIMER on this site saying as well, that I DO NOT bash companies on my blog. What I do is relate my own customer service experiences. These are my experiences, <strong>YOU dear friend</strong> are just along for the ride, allowed to have a little glimpse into my world!! :) As always I try and be as fair as possible. With that in mind, I would like to say that it is very nice of Ms. Miner ( however she found me) to try and help me out. I know that it is very common these days to have poor customer service experiences, my goal is to show the world how a GOOD company recovers a BAD situation! I hope to do this more and more the longer I have this blog! I admit to being a little confused. I do not know how Ms. Miner found out about my blog unless she was informed by the Kinetico that I emailed? maybe Ms. Miner would be kind enough to tell us how she found this blog?
I have an appointment with Kinetico tomorrow to come to my house and..yet again, fix this system that we paid so much money for.
I will be back here tomorrow to let you all know how that goes!

Oh yes, Ms. Miner emailed me and said she is looking into my repair history with her company. Again, I will let you all know what transpires with that.

I would like to point out, before this goes any further, that as I have said before and have a DISCLAIMER on this site saying as well, that I DO NOT bash companies on my blog. What I do is relate my own customer service experiences. These are my experiences, YOU dear friend are just along for the ride, allowed to have a little glimpse into my world!! :)
As always I try and be as fair as possible. With that in mind, I would like to say that it is very nice of Ms. Miner ( however she found me) to try and help me out. I know that it is very common these days to have poor customer service experiences, my goal is to show the world how a GOOD company recovers a BAD situation! I hope to do this more and more the longer I have this blog!

]]> Comment on A question to business owners everywhere……….. by Diana Miner http://lostartofcustomerservice.com/topic/a-question-to-business-owners-everywhere/#comment-18 Diana Miner Mon, 22 Sep 2008 19:48:28 +0000 http://lostartofcustomerservice.com/?p=270#comment-18 Ms. Christine, Can you inform us where you sent your previous eMail? Perhaps you can resend it directly to me at the address I provided last post? Kinetico Incorporated Diana Ms. Christine,

Can you inform us where you sent your previous eMail? Perhaps you can resend it directly to me at the address I provided last post?

Kinetico Incorporated
Diana

]]> Comment on A question to business owners everywhere……….. by Diana Miner http://lostartofcustomerservice.com/topic/a-question-to-business-owners-everywhere/#comment-17 Diana Miner Mon, 22 Sep 2008 18:54:07 +0000 http://lostartofcustomerservice.com/?p=270#comment-17 Hello Ms. Christine, Can you please send me an eMail directly at dminer@kinetico.com so that I can investigate this? Thanks Kinetico Incorporated Diana Miner Manager - Consumer Relations Hello Ms. Christine,

Can you please send me an eMail directly at dminer@kinetico.com so that I can investigate this?

Thanks
Kinetico Incorporated
Diana Miner
Manager - Consumer Relations

]]> Comment on A question to business owners everywhere……….. by Christine http://lostartofcustomerservice.com/topic/a-question-to-business-owners-everywhere/#comment-16 Christine Mon, 22 Sep 2008 18:10:49 +0000 http://lostartofcustomerservice.com/?p=270#comment-16 Hi All! This is a very interesting development. As you can see a manager from Kinetico has replied to my blog, now here comes the interesting part.....yea, that was not it! The interesting part is that she replied to my blog BUT not one reply has been made to my personal email that I sent to them. At least not that I have received at this time. If I receive one I will post it here. Oh well, at least I know someone is reading this stuff! :) Hi All!
This is a very interesting development. As you can see a manager from Kinetico has replied to my blog, now here comes the interesting part…..yea, that was not it!
The interesting part is that she replied to my blog BUT not one reply has been made to my personal email that I sent to them. At least not that I have received at this time. If I receive one I will post it here.

Oh well, at least I know someone is reading this stuff! :)

]]> Comment on A question to business owners everywhere……….. by Diana Miner http://lostartofcustomerservice.com/topic/a-question-to-business-owners-everywhere/#comment-15 Diana Miner Mon, 22 Sep 2008 15:37:50 +0000 http://lostartofcustomerservice.com/?p=270#comment-15 Kinetico Incorporated will welcome the opportunity to review any concern that a homeowner has with their Kinetico product or a member of the Kinetico dealer network. We can be contacted at www.kinetico.com custserv@kinetico.com or 1.800.944.9283 option 2. We will need to know the homeowner's name and the name of the dealership that has provided the service. Sincerely, Kinetico Incorporated Diana Miner Manager - Consumer Relations Kinetico Incorporated will welcome the opportunity to review any concern that a homeowner has with their Kinetico product or a member of the Kinetico dealer network.

We can be contacted at http://www.kinetico.com custserv@kinetico.com or 1.800.944.9283 option 2. We will need to know the homeowner’s name and the name of the dealership that has provided the service.

Sincerely,
Kinetico Incorporated
Diana Miner
Manager - Consumer Relations

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