You see their commercials all of the time on TV. Empire today, for flooring installed today! Well, that part is TRUE. I mean, we did not get it the same day but we were really impressed at how quickly they came to do the installation.

And that is where the good part of this story ends.

The sales man came to our house and showed us all of his samples, we picked out what we liked and were not too shocked by the price so went ahead and agreed to buy the carpet. It was a Monday when he was at our home and by the next morning they were out installing the carpet. WOW~ it was so fast it was almost inconvenient!

 The man that showed up to do the installation was polite and just did his job. I do not claim to be a expert at carpet installation, never have, but when he was installing this carpet he was cutting it up into smaller pieces and fitting them together. The room was only about 16×16, I didn’t get why he was making so many cuts. So I ask him if this is normal and he says yes, that is the way they install. Okay then. Well, he finishes and leaves, about 2 hours later my husband gets home and he takes a look at the carpet and I tell him the story and he gets pretty bent out of shape. He wants them to come back and do this correct because he says that there is no reason for so many cuts in the carpet. We call the manager and he agrees, there should not be so many cuts. Next day another guy shows up and he installs the carpet. Well, it doesn’t appear to fit, he is pulling it and pulling it. He gets it installed and it just looks terrible. He claims to have years of carpet installing experience, but I just can not believe that.

I am not happy with it but quite frankly he doesn’t care.

He leaves and I call my husband. He comes home looks at it and we call the manager again. This time we are not wanting anything but our money back. We do not trust them to do this right, they have had 2 chances and blew them both.

We have to fight with them to get our money back but eventually did. They told us they were going to come back and get their carpet, it was new after all. They were a bit nasty with us over the whole thing. Bottom line~ We had to remove the carpet from our floor and then the carpet sat in our garage for a year before we finally gave it away!

I would never use this company again and can not recommend them, not even to my enemies!  NOT THAT I HAVE ANY!!!

I am doing some remodeling on my house, we started the project back in Jan. and recently began the process of removing the siding. Yes, we are using a contractor.

So, he removed the siding in the back of the house and says he saw SWARMS of carpenter ants. They had burrowed through the plywood but had not gotten to the frame of the house, yet. So, I called Terminex and they had someone out there the next day. The cost of this was somewhere in the ballpark of 400.00 payable over a year in installments when they return on a quarterly basis, with a upfront fee of about 150.00.

They come out and do their job and it was very simple, no worries about pets or kids getting hurt by sprays or anything, and then they leave About 2 days later we start getting little armies of carpenter ants streaming through our house, if you have never seen a carpenter ant, well I am here to tell you that they are BIG!!! Dang BIG!! And scary, especially if you have a 6# newborn in your house, which we did at the time. So I call Terminex again and after a few calls back and forth( they actually did drop the ball on this one, but recovered nicely) we finally got a tech out to the house. We have never had ants in the house, but once they start spraying the ants scatter and they will enter the house looking for refuge. So this is what was happening. He sprayed and things have been better. We get a few stragglers daily and have had a problem with them congregating around the animals food dishes, other then that it has not been too bad. They told us that would eventually get better.

So, yesterday my contractor gets to the South side of the house and pulls the siding down and what does he find? Yup, ants. There were not as many as the first time but they were there none the less. So, I call Terminex and have a very long discussion with a very nice man names Steve. He tells me they are going to schedule a tech to come out and spray while the siding is still being replaced and then have a tech come out when they tare down the siding on the North side of the house, hoping that the ants still might be there but in a mush lesser amount.

Now, if you have any experience with companies and what happens when you have to have them come out again for service calls you know that they usually have a trip fee, especially if you live very rural. and we do! OKAY, so here is the really awesome part of this companies customer service, not only are they coordinating all of this to make sure they are giving quality service but they are NOT charging us for it! YES, you heard me right, no charge! They will come back as many times as they have to until the pests are gone, per their contract! Only catch is they have to wait 10 days between sprays.

It is not too often that you find companies that still offer great customer service but this is one of them!!

Terminex is AWESOME and I highly recommend them! I usually have a hard time getting services out where I live because people do not want to drive this far. I never once heard anything about them charging me more due to the distance!! I LOVE THEM! THEY CARE AND IT SHOWS!

Terminex is a glowing example of what a company should be doing to win loyal customers!

Christine