I have received a few emails from people who have been following along with my blog and, apparently, have been reading my forum but choose not to join! Don’t know what to make of that!

While reading these emails I was struck by how passionate other people are about customer service! I mean, I know there are other sites devoted to customer service related “banter” and they appear to be pretty successful sites, but still, I was pretty excited to find out that so many people share my views on the state of customer service today!

One emailer asked the question ” will you give the business owners a chance to reply if they want to” that would be in response to a unfavorable post by either me or a guest. My response…” of course! I not only will allow it I encourage it!” My site, at the moment, is just a modest attempt, by me, to get out what is in my mind. I would be most honored if at some point it became more then that. For now though, all you have is ME! Christine and her lovely soapbox.

I will blog, daily if need be, about emails that I receive from other consumers or business owners. Eventually, if I warrant it, I will get their permission and start posting them in their entirety. If I think that would be beneficial to my cause.

OH…what is my cause? Mu purpose for this website? True I did entitle this “the purpose of this blog and forum” didn’t I? Sorry, I got a little sidetracked.

Okay, well, let me see……. I ummmm, I like to talk. I really enjoy talking with other people and I have a PASSION for customer service. One day I was reading a book about business success and how to achieve it and it begged an answer to the question, “what is your passion?” it said that in order to be successful you must engage in something that you are passionate about. In order to keep getting up day after day and keep trying you need to be passionate about what it is that you do! PERIOD!

So, I thought about that question and wanted to answer it honestly. I thought, “what is it that I love to talk about and always seem to be passionate about and never seem to get tired of doing?” I could only think of one thing, CUSTOMER SERVICE! It always comes back to the same thing. I LOVE witnessing, giving and receiving great customer service! I have been in the field in one capacity or another for over 13 years!! I worked for the mouse for heavens sake! who knows customer service better the Walt Disney?

And then I thought about it…is that really the key to success? BE PASSIONATE about what it is that you are doing? I thought back to my own subject of customer service and came full circle. OF COURSE it is true, I know that. I know in order to give good customer service that you need to be passionate about helping people. So, if I know that to be true then why is it not true for just being successful in anything that you do? DUH!! Of course it is true. And here I am.

I really didn’t know what to do with my new found knowledge, well, not so new found as it turns out.

So, I thought just start blogging about it and get a forum going. Add interesting stories and do reviews about companies that you have used, write about whether they have consistently given you great customer service or bad customer service. And I could hear that famous line from that wonderful movie……” if you build it they will come”

And here I am.

I want to point out that my desire is NOT to bash any businesses nor cause any problems, what it is that I want to accomplish is to cause businesses to affect consumers by treating them like the valuable assets that they are.

It is not that I think I can accomplish something so magnificent on my own, I just desire to make a minor wave in the great ocean of life! I am but a little fish in a big pond!

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