The Lost Art of Customer Service OR “Excuse me, but have you seen my soapbox?”
Have you ever been treated badly by the check out person at the grocery store? or the
receptionist at the dentist office? Maybe you were on hold with the phone company for 20
minutes only to finally be greeted by a “customer service” rep who wanted nothing more then to argue with you?
And do not even get me started about the cable installers, repair guys or plumbers…ya know, “we will be there between 8am and 5pm, but DON’T bank on it! What if we tried to say” You will receive the payment somewhere between the 1st and the 30th”! Yeah, oh sure I can feel the phone being turned off as I write this!
Okay, so customer service is not what it used to be! We all get that, it is time to do something about it. Help me resuscitate the ever dying Customer Service Industry!
The GOAL of my website is to provide a community where consumers can gather to learn about and discuss customer service, good or bad. I want to take a sometimes humorous look at customer service today.
Along the way I would be pleased if we could also educate a few businesses. I want businesses to realize the customer is the backbone of their business, the reason they open their cash register in the morning and make that bank deposit each night.
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November 6th, 2008 at 3:49 am
Love your site, I will check back for more info like this.
November 6th, 2008 at 3:36 pm
Thanks for stopping by Tina! And thank you for the comment! I always like to hear feedback about my articles. I stopped by your site…lots of good info there! I will recommend your site to a few of my friends. Here is Tina’s site if you want to take a look http://www.acne-product-review.com